2 results found
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Chat Support for CREs
Got this question from a customer I think it is good idea to add chat capabilities somehow for our tickets :slightlysmilingface:
"Is chat support available? I recently had a great experience with Pressable, the company that hosts our WP site. I had an issue moving a staging site to production with DNS, and the tech was able to help within a few minutes of chatting back and forth. I provided screenshots and a video of what was happening. Could your reps provide a similar experience?"
5 votes -
Add "Contact an Expert" feature to all Lenses
This is an idea for all lenses
Add a "Contact an <Lens> Expert" button to all Lenses dashboards that would automatically open a CRE ticket with all relevant context.
For example the GKE Lens should have a "Contact a GKE Expert)
This way customers have better experience and quick access to our CRE team2 votes
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