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DoiT Cloud Intelligence

Welcome to the DoiT Cloud Intelligence Customer Feedback Portal.

Please help us improve our product by providing feedback or ideas for new features.  Your input helps us improve our offerings and we pride ourselves on responding and reacting to ideas across our customer base.  When leaving an idea, please be as specific as possible about the problem you are encountering and what your ideal solution looks like.  

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3 results found

  1. Chat Support for CREs

    Got this question from a customer I think it is good idea to add chat capabilities somehow for our tickets :slightlysmilingface:

    "Is chat support available? I recently had a great experience with Pressable, the company that hosts our WP site. I had an issue moving a staging site to production with DNS, and the tech was able to help within a few minutes of chatting back and forth. I provided screenshots and a video of what was happening. Could your reps provide a similar experience?"

    5 votes

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    In Backlog  ·  3 comments  ·  Other  ·  Admin →

  2. Include AWS account names in email reports

    When accessing the Cloud Analytics report via the web console, I can easily see the account name. However, the graph included in the email report only shows the account ID. As a result, I need to open the report in the console to identify the account names.

    Would it be possible to include the account names in the email report alongside the account IDs?

    1 vote

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    In Backlog  ·  0 comments  ·  Other  ·  Admin →

  3. Add "Contact an Expert" feature to all Lenses

    This is an idea for all lenses

    Add a "Contact an <Lens> Expert" button to all Lenses dashboards that would automatically open a CRE ticket with all relevant context.

    For example the GKE Lens should have a "Contact a GKE Expert)
    This way customers have better experience and quick access to our CRE team

    2 votes

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    In Backlog  ·  0 comments  ·  Other  ·  Admin →
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