6 results found
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I need to be able to easily request Workshop services that are included in my DCI plan
I want to schedule a Workshop with CREs, included with my DCI subscription, I should not have to go through the headache of a long contract process to get started.
When I go to Request a Workshop, I should be presented with Terms and Conditions so that we agree to the necessary customer, delivery and timeline expectations and acknowledge them.
Once I have agreed to the Workshop terms and conditions, my request should go directly to a CRE, not my account manager.
19 votes -
Preview insights to be enabled in "Insights coverage" popup
On the "Insights coverage" popup (https://share.cleanshot.com/HNdfYdy8) I think it'd help to preview or link to the insights you would get were you to set up the appropriate permissions.
Whether it be a few examples, or links to our documentation or the cloud providers' that is more specific of the type of insights you'll start getting. Could help in cases with getting a customer to set it up.
Could be a tooltip or a link somewhere
1 vote -
Provide self-service 0-day administrative access to AWS MPAs to customers with the `Power User` role.
As this is quite a recurring topic, especially with our DCI Enterprise customers.
The idea would be to allow privileged users to access to both AWS programmatic access, and AWS web console access from the assets page.
Optionally, for specific cases, provide a Doer-eyes-only (CSOS) toggle to deny (default) or allow:
- cost explorer
- IAM
- billing permissions.1 vote -
Chat Support for CREs
Got this question from a customer I think it is good idea to add chat capabilities somehow for our tickets :slightlysmilingface:
"Is chat support available? I recently had a great experience with Pressable, the company that hosts our WP site. I had an issue moving a staging site to production with DNS, and the tech was able to help within a few minutes of chatting back and forth. I provided screenshots and a video of what was happening. Could your reps provide a similar experience?"
5 votesWe don't have plans to work on this in the next 6 weeks.
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Annual self service O365 subscription
Currently, customers using the Doit console to purchase Microsoft 365 subscriptions or licenses are limited to monthly billing. Annual subscriptions require direct engagement with our sales team. This necessitates the creation of annual contracts, often for a small number of licenses, which consumes significant time in managing Ironclad and Salesforce for minimal revenue.
To improve efficiency, I propose enabling customers to purchase a limited number of Microsoft 365 licenses (e.g., fewer than 50) through our console with both monthly and annual billing options. This would significantly reduce the administrative overhead associated with low-volume annual contracts.
1 vote -
Managing CUDs / spend reservations
A tool in the UI to manage CUDs / spend reservations. It’s currently fairly manual, and the out-of-the-box tools AWS and GCP provide don’t entirely help.
2 votes
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