As a User, I want to be able to request a Workshop or Training but I struggle to find it.
I want a logical place to request services from DoiT to get deeper help with an AI project, improve my architecture, security, or spot hidden inefficiencies in my costs to improve my cloud operations. I should be able to do this from the same place where I can search my past support cases.
When I go to my past support cases,
Add an option for 'Professional Services' next to the “Create a request” button so I can get services without having to get in touch with my Account Manager.
AdminAmy
(Admin, DoiT)
shared this idea
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Ortal commented
As CSM team, we have a similar experience : we notice that there is very few registrants to the weekly CSM office hours which are alos nested in the Live and on demand section of the Console
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Miguel commented
Adding a screenshot of the distribution of the CRE Training Tickets by month.
There is a significant drop, but it seems not to be related to the UI change (UI change was done in May 2025). The full data is placed in this spreadsheet.https://docs.google.com/spreadsheets/d/1PuKlMoI02MkcJ3LEnYYPK0h2rxruNP67OQ9N11giy-8/edit?usp=sharing
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Adding a screenshot of the attendance rate.
You can check all the data in this spreadsheet in the "Schedule" tab.go/emea-training-roster
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Some of our latest cloud native training workshops had below 20 attendees, which is a threshold that, if continued, might not be worth delivering training.
One of the things we detected is that we are no longer receiving training requests from our customers raised from the DCI console.
We believe that it might be due to the UI change, which makes requesting training through the console not obvious. Access to "Professional Services" is now through a "Professional Services" link that might go unnoticed (see attached screenshots).
Can you please help us change this UI so that this access becomes more visible for our customers?
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