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DoiT Cloud Intelligence

Welcome to the DoiT Cloud Intelligence Customer Feedback Portal.

Please help us improve our product by providing feedback or ideas for new features.  Your input helps us improve our offerings and we pride ourselves on responding and reacting to ideas across our customer base.  When leaving an idea, please be as specific as possible about the problem you are encountering and what your ideal solution looks like.  

Thank you in advance for your comments
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21 results found

  1. Hello Team, would it be possible to add Sankey Charts to the visualization types for Reports? This would be especially useful when using Invoice Reports

    8 votes

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  2. We think it would be helpful to have an "Understand my Support Costs" dashboard under Billing that would provide a SPOG for all support costs across Solve and PLPS for all Providers

    7 votes

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  3. Google provides a an API to access SKU Groups such as "Standard On-Demand VMs" or "Cloud Storage".

    By having Attributions (and further an overall Attribution Group), we could easily analyse spend based on these. It would be extremely helpful when preparing for GCP Commitments.

    2 votes

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  4. Hello Team,

    a large customer would like to be able to run analytics for large amount of data utilizing the complexity of Attributions Groups (with over 8 Attributions) while adding extra granularity on Label, Service, Account levels.

    Currently reporting struggles whenever the above use cases are being run - resulting in error messages and long running load times. It would be important to enable this complexity to fit the need of larger customers with more complex business structures.

    Kind Regards,

    4 votes

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  5. Hello Team,

    The customer would like to see their RI Fees broken down through the days of the month. Currently, RI Fee only shows up at the beginning of the month, or on the days where additional reservations happened, however, daily breakdown of those is not available.

    To monitor amortized cost, the customer needs to see quickly how the RI Fee looks like/ day.

    Kind Regards,

    5 votes

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  6. Hello Team,

    When running Stacked Column view for a report, the legend under the columns is separated into multiple 'pages' the customer need to click through to be able to interpret the report. In some cases, the customer has 20+ 'pages' of legend under the report due to the legends being spread too much on the screen.

    The customer would like to suggest the legends to be collapsed into bigger chunks under the Stacked Column view, so it is more user friendly to analyze Stacked Column reports.

    Thank you,

    5 votes

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  7. Make it more clear how Insights savings numbers are calculated.

    2 votes

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    Discovery  ·  1 comment  ·  Other  ·  Admin →
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  8. Got this question from a customer I think it is good idea to add chat capabilities somehow for our tickets :slightlysmilingface:

    "Is chat support available? I recently had a great experience with Pressable, the company that hosts our WP site. I had an issue moving a staging site to production with DNS, and the tech was able to help within a few minutes of chatting back and forth. I provided screenshots and a video of what was happening. Could your reps provide a similar experience?"

    3 votes

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    Discovery  ·  1 comment  ·  Other  ·  Admin →
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  9. Customer would like to see the cost before and after EDP in Navigator reports so they can accurately report on their savings.

    9 votes

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  10. Most customer environment either as a value for the "Name" tag or in the resource name contain a piece of info about the deployment stage of that resource (i.e. "prod", "test", "sandbox").

    It would be great if we could have a default attribution that looks for "prod" string (case insensitive) in resource names and name tag values. Also another attribution that looks for "test" or "stage" or "sandbox". This 2 Attributions could then be combined in an Attribution group available to all customers by default.

    While not perfect, this opinionated approach is a start to allow customers to derive hierarchy…

    2 votes

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  11. Customer plans to enable SSO for their entity/specific domain, and would like to be able to automatically assign the proper DoiT Organization restriction to all users with this domain who sign in via SSO. Currently this assignment must be managed manually, which is complicated as the customer plans to invite a high number of users.

    1 vote

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    Discovery  ·  1 comment  ·  Users & Roles  ·  Admin →
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  12. Hello Product Team,

    I am writing to submit a feature request to address a critical issue we are facing with the management of AWS Root Account email notifications for multiple orgs under our management.

    Issue Summary:
    Currently, when we onboard subsidiaries and assign dedicated AWS Management Account Root email addresses, all notifications are being directed to the same mailbox. This setup results in important notifications being shared across subsidiaries, leading to potential security and privacy concerns. More context on the issue can be found in the related Zendesk ticket: https://doitintl.zendesk.com/agent/tickets/171678

    What is expected :
    We would like a feature that…

    7 votes

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    Discovery  ·  0 comments  ·  Other  ·  Admin →
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  13. adding "COUNT" to the metric so that it generates a value to be used in the formula.

    Example/Use-case: Creating an attribution with "Account/Project" with Regex (will automatically pick newly added projects that matches the Regex) and instead of returning the cost it returns the count/number of projects within the attribution.

    calculate all costs of production environments,
    (100k) and divide them by the amount of environments, (40), so that I get an average cost per environment (2500€). And then display this metric over time

    1 vote

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    Discovery  ·  0 comments  ·  Other  ·  Admin →
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  14. The customer reports that there is something wrong with the cost anomaly tool, and that they are receiving false alarms every day.
    Because of this and the alert fatigue they plan to disregard Cost Anomalies moving forward, despite getting a lot of value from it in the past.

    5 votes

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  15. We have set up Budgets in the DoiT console, and unfortunately, the alert notification isn't as complete as the existing AWS Budget with a breakdown of services.
    DoiT requires logging into the Console to view Budget Details, which is not that user-friendly for the following reasons:
    - The recipient requires access to the DoiT console.
    - To view the service breakdown, it requires investigating the budget and generating the report to view the usage breakdown.

    4 votes

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  16. We recently had a request from a customer to get provider costs over slack similar to what Amazon Q provides on the AWS console but for slack.

    I think it would be great for customers to have the ability to tag AVA on their shared slack channel and ask questions such as:
    "How much have I spent on account xxxx in the past 30 days?"

    More details and Ofir's opinion here:
    https://doitintl.slack.com/archives/C010V5SE3T5/p1723712791567669

    2 votes

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    Discovery  ·  0 comments  ·  Ava Assistant  ·  Admin →
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  17. Upon reviewing our usage statistics, we have noticed that there are numerous tables within our BigQuery environment that have been inactive for an extended period, some dating back more than three months. These unused tables are not only occupying valuable storage space but also incurring unnecessary costs for our organization.
    To address this issue proactively, we would like to explore the possibility of setting up a system where your team sends us periodic reminder emails whenever they identify tables that have been inactive for more than three months. This would enable us to review and determine whether these tables are…

    4 votes

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    Discovery  ·  0 comments  ·  BigQuery Lens  ·  Admin →
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  18. Customer Problem:

    As a Navigator customer, I would like to be able to visualize and efficiently track my commitment agreements (EDPs, Google commits, or Azure Enterprise Agreements) in the DoiT Console without needing a commitment agreement with DoiT (DoiT Advantage)

    1 vote

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  19. Customer wishes they could annotate reports in the console so they can mark which month eg. they made a specific change in their infrastructure. This way dips or spikes that were expected could be clarified in reports with a little note.

    2 votes

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  20. A suggestion is to have the option to set alerts on unused licenses (over 10).
    And have the alert sent to the client Admin/finance role in the company plus the doit/client slack channel.

    1 vote

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