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DoiT Cloud Intelligence

Welcome to the DoiT Cloud Intelligence Customer Feedback Portal.

Please help us improve our product by providing feedback or ideas for new features.  Your input helps us improve our offerings and we pride ourselves on responding and reacting to ideas across our customer base.  When leaving an idea, please be as specific as possible about the problem you are encountering and what your ideal solution looks like.  

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103 results found

  1. Most Google customers do not have BQ export enabled for their direct / other partner billing accounts. The few who do, usually have only the standard BQ export options. Importing historical data makes the Navigator more useful faster and enables customers to compare their better new DoiT pricing with their older pricing. Allow customers to import all types of BQ exports and not just the new detailed schema which most customers do not use.

    17 votes

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  2. Building a MAP Migration tagging tool to assist in directions/ guidance using Ava to identify and tag MAP eligible workloads.

    This would be displayed through a lens or dashboard to showcase - current tagged ARR to date, credits expected and credits received to date. I have sent pictures from a competitors tool that I can showcase. This has been a lead generator for competitors and would be very useful to help customers track their MAP tagged workloads and credits.

    13 votes

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  3. Hello Team, would it be possible to add Sankey Charts to the visualization types for Reports? This would be especially useful when using Invoice Reports

    8 votes

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  4. We think it would be helpful to have an "Understand my Support Costs" dashboard under Billing that would provide a SPOG for all support costs across Solve and PLPS for all Providers

    6 votes

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  5. Hi Team, would it be possible to add a "Test Alert" button for Cost and Budget Alerts. This allows customers to verify if the channel is working correctly without altering the logic of their alerts.

    10 votes

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  6. Google provides a an API to access SKU Groups such as "Standard On-Demand VMs" or "Cloud Storage".

    By having Attributions (and further an overall Attribution Group), we could easily analyse spend based on these. It would be extremely helpful when preparing for GCP Commitments.

    2 votes

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  7. Please enable the ability to attach and analyze images within Ava, particularly for internal usage with the Archon client where customers often attach documents and screenshots to tickets. Currently, Ava does not support attachments, leading to suboptimal responses when users attempt to get help with image-based content. For example, when users tried to have Ava describe screenshots, it failed to access the attachments, while other LLMs like ChatGPT and Claude handled the same task more effectively.

    Given that the LLM backend (gpt-40) already supports image analysis, implementing this feature should be feasible. This capability would significantly improve Ava’s usability, especially…

    7 votes

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    Under Development  ·  1 comment  ·  Other  ·  Admin →
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  8. Hello Team,

    a large customer would like to be able to run analytics for large amount of data utilizing the complexity of Attributions Groups (with over 8 Attributions) while adding extra granularity on Label, Service, Account levels.

    Currently reporting struggles whenever the above use cases are being run - resulting in error messages and long running load times. It would be important to enable this complexity to fit the need of larger customers with more complex business structures.

    Kind Regards,

    4 votes

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  9. Hello Team,

    The customer would like to see their RI Fees broken down through the days of the month. Currently, RI Fee only shows up at the beginning of the month, or on the days where additional reservations happened, however, daily breakdown of those is not available.

    To monitor amortized cost, the customer needs to see quickly how the RI Fee looks like/ day.

    Kind Regards,

    5 votes

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  10. Hello Team,

    When running Stacked Column view for a report, the legend under the columns is separated into multiple 'pages' the customer need to click through to be able to interpret the report. In some cases, the customer has 20+ 'pages' of legend under the report due to the legends being spread too much on the screen.

    The customer would like to suggest the legends to be collapsed into bigger chunks under the Stacked Column view, so it is more user friendly to analyze Stacked Column reports.

    Thank you,

    5 votes

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  11. (from https://doitintl.slack.com/archives/C010V5SE3T5/p1719243088837389)

    A service/feature designed to proactively notify customers about important updates and news related to their specific cloud services: this could include notifications about service advisories (such as deprecations, price or limit changes), breaking changes, training opportunities, and other critical information. The notifications would be filtered based on the services the customer uses and may require customer acknowledgment for important updates, similar to what we have on “Insights” or “Cloud Incidents”.
    This could serve as a communication distribution tool for CEP101.

    6 votes

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    0 comments  ·  Other  ·  Admin →
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  12. 7 votes

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  13. Hello Team,

    One of the main priorities for the customer is to be able to amortize their reservation costs (OpenSearch) in this case. The customer went through CUR backfill and would like to be able to see those costs amortized.

    Currently this is not supported, and they will only be able to use amortized cost reporting going forward on their new data.

    The ask would be to enable Amortized Cost reporting on historical data, so the customer can benefit from this feature as soon as they get access to it within Navigator regardless the data being a historical backfill.

    Kind…

    4 votes

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  14. Be able to ingest AWS Health events from the Master Payer Account and linked AWS accounts and show them in the Cloud Incident panel.

    If possible, be able to read each customer's MPA email to extract any notifications we might come up with. eg: Abuse reports, Automated alerts sent via email

    5 votes

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  15. Hi Team,

    would it be possible to have a summary in plain english of what is the expectations for my Alerts setup? Ideally a feature that looks at my Alerts configurations (both Budgets and Cost Alerts) and describes in plain english that I should receive an email when X happens, Y happens, etc. in a single pane of glass. It would be great to set expectations and avoid misconfigurations of customer alerts

    6 votes

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  16. Please make it possible to rename the slack connect channel.

    The slack channel for notifications was automatically created and added to our organization as a shared slack connect channel. The name of this channel is just our company name, so it is really hard to see that this channel is actually related to doit

    Usually our slack connect channels have the name of both companies so you can immediately see which partner organization the channel belongs to

    3 votes

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    Discovery  ·  1 comment  ·  Other  ·  Admin →
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  17. Hello Bonjour dear Product Team,

    I am reaching out to suggest an enhancement to the DoIT console that would greatly benefit large organisations with multiple BUs, particularly those that have grown through acquisitions.

    Issue Summary:
    Currently, users must log in separately to each domain within the DoIT console to manage cloud resources and costs. This can be cumbersome for teams that oversee cloud management across various business units within a single company. The need to log out and log back in for each domain creates inefficiencies and complicates the management process.

    Desired Outcome:
    We propose the implementation of a feature…

    11 votes

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  18. Got this question from a customer I think it is good idea to add chat capabilities somehow for our tickets :slightlysmilingface:

    "Is chat support available? I recently had a great experience with Pressable, the company that hosts our WP site. I had an issue moving a staging site to production with DNS, and the tech was able to help within a few minutes of chatting back and forth. I provided screenshots and a video of what was happening. Could your reps provide a similar experience?"

    3 votes

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    Discovery  ·  1 comment  ·  Other  ·  Admin →
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  19. When a customer has overdue invoices, Navigator shows a top banner with a warning to all signed-in users: "Overdue and outstanding invoices - We are unable to renew your Cloud subscription. Please pay overdue invoices or you may not be able to use these services."

    A customer that has that banner while working with DoiT's teams to resolve the payment issue (transfers applied incorrectly to invoices, nothing overdue) suggested that the banner shouldn't be shown to all users or should be made configurable as it raises unnecessary repeated questions for them internally.

    5 votes

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  20. We would like to be able to get alerts either monthly or quarterly alerting us to how we are pacing toward our EDP Commitment. It would be helpful information to allow customers the visibly into potential shortfall that was automatically being sent out.

    2 votes

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