58 results found
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Period Coverage Breakdown Shown in Invoices for Proper Accruing
To help us with our internal accounting and payment processes, we kindly ask that all invoices clearly state the period covered by the billed services. This applies to invoices related to AWS Marketplace where there can be upfront payments for longer time periods (more than a month).
For example if we pay a service upfront every quarter via AWS Marketplace, then we need to see the relevant period covered on the invoice, to properly accrue for the service. See image attached for example. Even though the invoice is for April, the payment relates to a service that covers from April…8 votes -
I need to be able to easily request Workshop services that are included in my DCI plan
I want to schedule a Workshop with CREs, included with my DCI subscription, I should not have to go through the headache of a long contract process to get started.
When I go to Request a Workshop, I should be presented with Terms and Conditions so that we agree to the necessary customer, delivery and timeline expectations and acknowledge them.
Once I have agreed to the Workshop terms and conditions, my request should go directly to a CRE, not my account manager.
8 votes -
As a User, I want to be able to request a Workshop or Training but I struggle to find it.
I want a logical place to request services from DoiT to get deeper help with an AI project, improve my architecture, security, or spot hidden inefficiencies in my costs to improve my cloud operations. I should be able to do this from the same place where I can search my past support cases.
When I go to my past support cases,
Add an option for 'Professional Services' next to the “Create a request” button so I can get services without having to get in touch with my Account Manager.7 votes -
Integrating data from EKS agents into Cloud Diagrams
Integrating data from EKS agents into Cloud Diagrams. This enhancement would enable us to display private EKS clusters that are not visible through standard AWS APIs, and allow us to show performance, health, and configuration data directly within the diagram view.
Benefits:
* Improved visibility into private and internal EKS clusters, which are currently not represented in diagrams
* Real-time performance metrics (CPU, memory, pod utilization, etc.) can help platform teams identify issues more quickly
* Health status indicators for clusters, nodes, and workloads directly in the diagram improve troubleshooting and monitoring workflows
* Enhanced context for security and cost…10 votes -
CUD Expiry Report
Hi, Can you create a GCP committed usage discount expiry report?
20 votes -
CloudTrail and IAM Role Integration for Change Audit Logging
Enable integration with AWS CloudTrail to fetch near real-time infrastructure change logs. Additionally, by linking each change event to the specific IAM role or user that made the modification, teams gain clearer accountability and traceability.
User Benefit:
* Gain near real-time visibility into infrastructure changes
* Enhance team accountability by identifying which IAM role/user made each change
* Keep precise audit log that's easy to read and won't miss small transient changes. This will help with compliance and internal governance for enterprise customers4 votes -
Cloud Diagrams Widget with Contextual Filtering for CloudFlow, Anomalies, and Insights
Ability to embed Cloud Diagrams as a widget within relevant features like CloudFlow, Anomalies and Insights. This would allow customers to visualize infrastructure contextually without switching screens or losing focus on the task at hand.
The widget should support filtering to only show relevant parts of the diagram, such as affected resources in an anomaly, or impacted resources in CloudFlow, helping users quickly understand the context, relationships, and impact.
This functionality will improve user experience by:
* Enhancing cross-feature integration and context sharing
* Reducing cognitive load during troubleshooting or investigations
* Improving collaboration and visibility by providing infrastructure context…5 votes -
Need to track "grandfathered" customers who receive PE (Partner Escalation) on GCP without being charged.
Request for a flag for legacy clients under "partner-led premium support" who receive Partner Escalation at no cost.
We need to track "grandfathered" customers who receive PE (Partner Escalation) on GCP without being charged as a result of having a qualifying B2B agreement. A proposed solution involves creating dummy contracts in the console for these customers and adding a flag to identify grandfathered customers.
Core Problem: Grandfathered customers receiving PE on GCP are not being charged, but there's no clear flag to indicate this, leading to confusion for CRE teams and auditors, as they are dependent on a PLPS contract…
3 votesThis is will be evaluated against our CP4 work loads.
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Add a Get request API method
Can we have an API method to get a ticket by ticket ID with all the metadata and comments?
For internal DoiT usage, can we have this working just with a ticket # since they are unique across customers? For example:
curl --request GET \
--url 'https://api.doit.com/support/v1/tickets/id' \
--header 'Authorization: Bearer API_KEY' \
--header 'accept: application/json'1 vote -
Adding an estimated "bill without DoiT" comparison to the Invoice Explainer to clarify savings for customers
There is a request to add an estimated 'bill without DoiT' directly into the Invoice Explainer. Currently, customers struggle to see the value we provide because they can only view the AWS bill to DoiT and the DoiT bill to them. We also need to know how many are using the console reporting to see their savings. This lack of transparency on the invoice creates confusion, particularly around renewals, leading to the impression of overpayment and potentially jeopardizing customer trust. By including a 'bill without DoiT' comparison, we can clearly demonstrate the savings and prevent this recurring issue, ultimately improving…
2 votes -
Split 'unallocated' costs by account
Customers with shared resource accounts that need to be split amongst business units (or some other allocation) need to create allocations for those accounts and then do cost splitting. This can get tedious for large customers.
Instead of requiring 100% coverage of allocations in order to do cost splitting, allow customers when using an allocation to split by account to re-allocate the costs for shared resources.
3 votes -
Report Subscription - Email Full Report CSV
Please add an option to deliver reports via email in CSV or Excel format to recipients that are not Doit Console users. For example the ability to send the email report to a distribution list or someone that would not want to use the Doit Console. Thanks!
2 votesWe are actively reviewing how to put this into place.
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Compare non-consecutive time periods in cloud analytics
The customer—specifically the person responsible for FinOps—would like the ability to compare specific time periods while excluding everything in between. For example, they want to compare June 2024 vs. June 2025, or Q2 2024 vs. Q2 2025, without including the months in between.
This is similar to the “this period vs. last month” view we currently offer, but they’re looking for a customizable comparison between non-consecutive timeframes—essentially, a way to isolate and break down specific months or quarters year over year.
MoM, QoQ, or YoY
2 votes -
Deploy CFN stack only to org account and generate diagrams for all selected member accounts
I noted that currently, Cloud Diagrams CFN stack needs to be deployed to any account, and does not seem to leverage the org account's Resource Explorer access on all resources. I would think access to that would allow for gathering the info needed to generate a diagram, but perhaps the data are incomplete?
But if that's possible, then it could also become a standard onboarding product as well (optional) for customers.
3 votes -
Executive Level Cloud Diagrams
A customer would like the ability to create high level "Executive Diagrams" that does not show the same level of detail that is currently being showcased. Would like something to show leadership that visualizes that it is say a 3 tier web app and the relevant services.
1 vote -
Custom Import Filters for Cloud Account Onboarding in Cloud Diagrams
Allow users to customize the import settings during Cloud Account onboarding.
Users should be able to filter resources based on:
* Region (e.g., import only us-west-2)
* VPC (e.g., focus on specific VPCs for diagram clarity)
* Tags or Allocations (e.g., import only resources tagged with Environment=Production or belonging to a specific team)
* Resource Name Patterns (Regex Support) (e.g., import only resources with names matching .-prod-.)User Value: This feature will provide more control over what gets imported into Cloud Diagrams, helping reduce visual clutter and improving relevance, especially for large environments. It also supports security and scoping…
2 votes -
Supporting Threads functionality for DoiT Anomaly detection
Allow DoiT Anomaly detection users to create and manage threads for the the actions required to triage and resolve anomalies.
2 votes -
Add exchange rate pricing to billing column in reporting
Add exchange rate pricing to billing column in reporting
2 votes -
Preview insights to be enabled in "Insights coverage" popup
On the "Insights coverage" popup (https://share.cleanshot.com/HNdfYdy8) I think it'd help to preview or link to the insights you would get were you to set up the appropriate permissions.
Whether it be a few examples, or links to our documentation or the cloud providers' that is more specific of the type of insights you'll start getting. Could help in cases with getting a customer to set it up.
Could be a tooltip or a link somewhere
1 vote -
BigQuery Untagged spend insight
We should provide “Insight” on untagged BigQuery spend. Something like “xx% of your BigQuery queries is not labeled/tagged
2 votes
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