3 results found

1. Slack Connect Channel Name

   Please make it possible to rename the slack connect channel.

   The slack channel for notifications was automatically created and added to our organization as a shared slack connect channel. The name of this channel is just our company name, so it is really hard to see that this channel is actually related to doit

   Usually our slack connect channels have the name of both companies so you can immediately see which partner organization the channel belongs to

   3 votes

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   Discovery  ·  1 comment  ·  Other  ·  Delete…  ·  Admin →
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2. Chat Support for CREs

   Got this question from a customer I think it is good idea to add chat capabilities somehow for our tickets :slightlysmilingface:

   "Is chat support available? I recently had a great experience with Pressable, the company that hosts our WP site. I had an issue moving a staging site to production with DNS, and the tech was able to help within a few minutes of chatting back and forth. I provided screenshots and a video of what was happening. Could your reps provide a similar experience?"

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   Discovery  ·  1 comment  ·  Other  ·  Delete…  ·  Admin →
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3. Enhanced Multi-org Email Notification Management

   Hello Product Team,

   I am writing to submit a feature request to address a critical issue we are facing with the management of AWS Root Account email notifications for multiple orgs under our management.

   Issue Summary:
   Currently, when we onboard subsidiaries and assign dedicated AWS Management Account Root email addresses, all notifications are being directed to the same mailbox. This setup results in important notifications being shared across subsidiaries, leading to potential security and privacy concerns. More context on the issue can be found in the related Zendesk ticket: https://doitintl.zendesk.com/agent/tickets/171678

   What is expected :
   We would like a feature that allows us to manage email notifications for each subsidiary independently, ensuring that each organisation receives only the notifications intended for them, without any leakage of information to other subsidiaries.

   Suggested Solutions:
   Implement a way to segregate email notifications at the root level based on the subsidiary.
   Provide a dashboard or tool within the DoIT console that allows for granular control of notification settings for multiple organisations.

   Impact:
   This issue is causing significant concern within our org, as it affects our ability to maintain confidentiality and proper governance across our subsidiaries. It is imperative that we find a solution to manage these notifications effectively and securely.

   Merci :)

   Hello Product Team,

   I am writing to submit a feature request to address a critical issue we are facing with the management of AWS Root Account email notifications for multiple orgs under our management.

   Issue Summary:
   Currently, when we onboard subsidiaries and assign dedicated AWS Management Account Root email addresses, all notifications are being directed to the same mailbox. This setup results in important notifications being shared across subsidiaries, leading to potential security and privacy concerns. More context on the issue can be found in the related Zendesk ticket: https://doitintl.zendesk.com/agent/tickets/171678

   What is expected :
   We would like a feature that… more

   7 votes

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   Discovery  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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