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1. Adding an estimated "bill without DoiT" comparison to the Invoice Explainer to clarify savings for customers

   There is a request to add an estimated 'bill without DoiT' directly into the Invoice Explainer. Currently, customers struggle to see the value we provide because they can only view the AWS bill to DoiT and the DoiT bill to them. We also need to know how many are using the console reporting to see their savings. This lack of transparency on the invoice creates confusion, particularly around renewals, leading to the impression of overpayment and potentially jeopardizing customer trust. By including a 'bill without DoiT' comparison, we can clearly demonstrate the savings and prevent this recurring issue, ultimately improving customer satisfaction and retention. This feature was requested months ago, deemed valuable, and considered relatively easy to implement, yet it remains unaddressed, according to a stakeholder.

   I would also propose adding a column to an invoice to show savings and avoid another invoice explainer element.

   There is a request to add an estimated 'bill without DoiT' directly into the Invoice Explainer. Currently, customers struggle to see the value we provide because they can only view the AWS bill to DoiT and the DoiT bill to them. We also need to know how many are using the console reporting to see their savings. This lack of transparency on the invoice creates confusion, particularly around renewals, leading to the impression of overpayment and potentially jeopardizing customer trust. By including a 'bill without DoiT' comparison, we can clearly demonstrate the savings and prevent this recurring issue, ultimately improving… more

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   Future Consideration  ·  1 comment  ·  Billing & Invoicing  ·  Delete…  ·  Admin →
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