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DoiT Cloud Intelligence

Welcome to the DoiT Cloud Intelligence Customer Feedback Portal.

Please help us improve our product by providing feedback or ideas for new features.  Your input helps us improve our offerings and we pride ourselves on responding and reacting to ideas across our customer base.  When leaving an idea, please be as specific as possible about the problem you are encountering and what your ideal solution looks like.  

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60 results found

  1. 1 vote

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  2. For doers it would be nice to add additional meta data to reports, like in this case:

    Oct 9th @2PM but the report only shows billing data until Oct 8th.

    • when was the latest run of our data pipeline?
    • when was this data cached last?
    • why don't we show newer data?
    1 vote

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  3. Customer is using New Relic for Observability and CircleCI for their ci/cd tooling and while they have been using Datahub but have had some challenges with the usage data structure.

    1 vote

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  4. When a user is terminated in their IdP, terminate the DoiT console session, instead of waiting for the usual 48h session expiry.

    1 vote

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    After initial research, this could be achieved but not for our most used sign-in method: Social with Google.


    Therefore, we are deprioritizing this until it gains more relevance.

  5. Integrate Slack with the DoiT console to allow customers to submit tickets.

    0 votes

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    0 comments  ·  Other  ·  Admin →

    Hey Julle,

    We have a similar idea that was declined because we don't plan to work on this in the next 6 months. However, it has been marked for review again for future consideration. Here: http://uservoice.doit.com/forums/963389/suggestions/49320770

  6. On the "Insights coverage" popup (https://share.cleanshot.com/HNdfYdy8) I think it'd help to preview or link to the insights you would get were you to set up the appropriate permissions.

    Whether it be a few examples, or links to our documentation or the cloud providers' that is more specific of the type of insights you'll start getting. Could help in cases with getting a customer to set it up.

    Could be a tooltip or a link somewhere

    1 vote

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    Declined  ·  0 comments  ·  Other  ·  Admin →
  7. Can we have an API method to get a ticket by ticket ID with all the metadata and comments?

    For internal DoiT usage, can we have this working just with a ticket # since they are unique across customers? For example:
    curl --request GET \
    --url 'https://api.doit.com/support/v1/tickets/id' \
    --header 'Authorization: Bearer API_KEY' \
    --header 'accept: application/json'

    1 vote

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    1 comment  ·  APIs  ·  Admin →

    Validated with Yuval Drori, and we have decided to close this user story. It is a "nice to have," so we have created ticket CMP-35234 which will be included in our backlog, waiting to be prioritized when resources are available or when there are more relevant use cases.

  8. Request for a flag for legacy clients under "partner-led premium support" who receive Partner Escalation at no cost.

    We need to track "grandfathered" customers who receive PE (Partner Escalation) on GCP without being charged as a result of having a qualifying B2B agreement. A proposed solution involves creating dummy contracts in the console for these customers and adding a flag to identify grandfathered customers.

    Core Problem: Grandfathered customers receiving PE on GCP are not being charged, but there's no clear flag to indicate this, leading to confusion for CRE teams and auditors, as they are dependent on a PLPS contract…

    3 votes

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  9. Have direct flows for app data flows based on tags/names

    1 vote

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  10. Ability to embed Cloud Diagrams as a widget within relevant features like CloudFlow, Anomalies and Insights. This would allow customers to visualize infrastructure contextually without switching screens or losing focus on the task at hand.

    The widget should support filtering to only show relevant parts of the diagram, such as affected resources in an anomaly, or impacted resources in CloudFlow, helping users quickly understand the context, relationships, and impact.

    This functionality will improve user experience by:
    * Enhancing cross-feature integration and context sharing
    * Reducing cognitive load during troubleshooting or investigations
    * Improving collaboration and visibility by providing infrastructure context…

    7 votes

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    We will return to this feature when we begin working on the Jira and Confluence integration. For now, it is already possible to create custom views for diagrams and generate a URL to a filtered diagram view through the public API.

  11. Expand our existing cost anomaly detection using the billing data to also support the anomaly detection on the usage data

    1 vote

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    0 comments  ·  Cost Anomalies  ·  Admin →
  12. Allow DoiT Anomaly detection users to create and manage threads for the the actions required to triage and resolve anomalies.

    4 votes

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    Declined  ·  0 comments  ·  Cost Anomalies  ·  Admin →
  13. Add the context in the anomaly notification which is like highlighting the usage and cost impact along with the timing when it occurred during the day

    An example: Hey, between 2-3AM on May 5th you had 150M requests which lead to a charge of 110$ and this is why we triggered the anomaly"

    2 votes

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  14. Please add an option to deliver reports via email in CSV or Excel format to recipients that are not Doit Console users. For example the ability to send the email report to a distribution list or someone that would not want to use the Doit Console. Thanks!

    2 votes

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  15. Can we add Cloud Diagrams to the quick links in the DCI search?

    2 votes

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    DCI console uses Algolia indexes, while Cloud Diagrams stores all the data in MongoDB. We need to connect them. This task is not a priority for now

  16. It would be really helpful for customers to be able to see more than just usage and discounted costs. Many customers want to be able to see list price, contract price (not discounted), costs without CUDs, SUDS or SPs.

    The way the Google console has implemented this is pretty nice since you can just click a button to see different costs based on different variables.

    1 vote

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  17. As this is quite a recurring topic, especially with our DCI Enterprise customers.

    The idea would be to allow privileged users to access to both AWS programmatic access, and AWS web console access from the assets page.

    Optionally, for specific cases, provide a Doer-eyes-only (CSOS) toggle to deny (default) or allow:
    - cost explorer
    - IAM
    - billing permissions.

    1 vote

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    1 comment  ·  Other  ·  Admin →
  18. Dashboard URLs get stale very quickly because they rely on the name rather than an id. I can't find a share link for dashboards, I assume it doesn't exist. It's annoying because any rename will break existing links.

    1 vote

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  19. It would be great if we could set the Cost Anomaly Detection on Attributes via API and therefore terraform.

    We manage our DoIt Attributes and Groups via terraform and want to avoid any manual configuration.

    1 vote

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    0 comments  ·  APIs  ·  Admin →

    Tried to follow up with requestor and the account team with no response. Closing out this request because it lacks details on the requirement.

  20. I often explore data in reports, tweaking the filters and groups etc. I run into issues with that:

    • I can't easily share the report with someone else. I'd have to save it, but I don't want to keep it around forever. Instead I take a screenshot, but it's not interactive.
    • If I close the tab and re-open it, my changes are gone. Same thing if the tab reloads for some reason.
    1 vote

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