12 results found
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Could we create one 'all in' invoice for DoiT Services and Products? I.e. including DoiT Navigator and Solve + Cloud usage.
All in invoice instead of separate invoices for cloud usage + Navigator.
9 votes -
Use Organizations to manage reports
Customer is using the multi organizational features and would like for the admins to be able to create reports and share them to specific organizations with in their tenant. This would allow them to easily create reports for the individual org and share them out to the correct groups of users.
7 votes -
Chat Support for CREs
Got this question from a customer I think it is good idea to add chat capabilities somehow for our tickets :slightlysmilingface:
"Is chat support available? I recently had a great experience with Pressable, the company that hosts our WP site. I had an issue moving a staging site to production with DNS, and the tech was able to help within a few minutes of chatting back and forth. I provided screenshots and a video of what was happening. Could your reps provide a similar experience?"
5 votes -
Make Organization Scope and Assignment More Intuitive
Currently it is not possible to assign a DoiT Organization to a new user when they are invited to Navigator. We propose the following changes:
1. Make it clear which Organization is the "default" organization by using that term. The default Org should include all data for all clouds.
2. Enable the selection of an Organization for new users in the "Invite new user" flow. Currently it is only possible to select their Role.
3. Automatically add all Users to the default Organization unless they are moved to a different Organization.4 votes -
DoiT Console Audit Trail
Customers have related to me that they would like to be able to review changes made to anything in the console - especially things like Billing Profiles.
We should implement an AuditTrail function that shows all of this with TimeStamps and User IDs2 votes -
Add "Contact an Expert" feature to all Lenses
This is an idea for all lenses
Add a "Contact an <Lens> Expert" button to all Lenses dashboards that would automatically open a CRE ticket with all relevant context.
For example the GKE Lens should have a "Contact a GKE Expert)
This way customers have better experience and quick access to our CRE team2 votes -
Sending Alerts to Slack channels
Customers would like to be able to send their alerts to either the shared Slack Channel and/or their own Slack channels
2 votes -
Add support for GCP in Cloud Diagrams
Cloud Diagrams are currently available only to AWS customers.
Enabling GCP support will significantly expand the user base, covering almost all DCI users.
Supporting both AWS and GCP will allow the creation of diagrams for cross-account links in heterogeneous environments—something that no one in the world currently supports.
1 vote -
Show cost data on Cloud Diagrams
Show DCI cost report data in Cloud Diagrams
1 vote -
Include AWS account names in email reports
When accessing the Cloud Analytics report via the web console, I can easily see the account name. However, the graph included in the email report only shows the account ID. As a result, I need to open the report in the console to identify the account names.
Would it be possible to include the account names in the email report alongside the account IDs?
1 vote -
Japanese Local Payment Methods
Customer problem:
I would like to have flexibility with the different payment methods that a provider supports and thus be able to pay with the one that suits me best. I.g.: Japanese local payment methods such as JCB and Furikomi.
1 vote -
Seperate Support Tickets By Organization
Customer is beginning to leverage the multi org features with in Navigator and would like those features to extend to the Consulting and Support area as well. They would like for the ticket history to only show tickets that have been opened by member of that specific Organization. They are trying to seperate everything out and would like those additional controls in place.
1 vote
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