Problem Statement:
Customers and account teams are looking for clear, data-driven insights into the return on investment (ROI) of their cloud optimizations. However, demonstrating this value currently requires manual effort

Proposed Solution:
Enhance the DCI dashboard by introducing key ROI-focused KPIs that provide quick visibility into the customer’s value realization. These metrics would help both customers and account teams track tangible benefits over time.

Suggested KPIs:
Total Savings Since Onboarding – Aggregated cost savings from Flexsave, PPA, PLES, and other optimizations.
Operational Efficiency Gains
Number of support tickets resolved
Account-specific CSAT trends
Time saved through automation and workflow improvements
Insights Utilization & Impact
Number of insights activated
Outcomes achieved from recommendations
Workflow Automation Impact
Flows created and total time saved through automation