Add a Get request API method
Can we have an API method to get a ticket by ticket ID with all the metadata and comments?
For internal DoiT usage, can we have this working just with a ticket # since they are unique across customers? For example:
curl --request GET \
--url 'https://api.doit.com/support/v1/tickets/id' \
--header 'Authorization: Bearer API_KEY' \
--header 'accept: application/json'
1
vote
Yuval Drori Retvizer
shared this idea
-
AdminFiona (Admin, DoiT) commented
Additional info from Yuval:
This is about making it easier to use AI tools like Q, Gemini CLI etc... to work on tickets. This API will help a CRE pull the context of a ticket and start working on it with the AI. Without it we need to copy paste the context of the ticket into the AI tool