Console Support for Raising Internal PSS Request and Selection of Ticket Privacy Mode
To support the proposed console integration of internal PSS support flow, we'd like the Console's Expert Inquiry to support the following:
- recognise "visibility" attribute to determine if a product should be hidden from customer in the dropdown list
- when a Doer is creating a new request under a customer tenant, a pop up dialog should be presented for the Doer to select whether the ticket will be private or viewable by the customer
Please refer to the following requirement document for more details, including tags, assignee and UI mock-ups: https://doitintl.atlassian.net/wiki/spaces/fde/pages/1623883778/DoiT+Console+PSS+Internal+Request+Flow+Requirements
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Anggra
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We are defining requirements for this.