Chat Support for CREs
Got this question from a customer I think it is good idea to add chat capabilities somehow for our tickets :slightlysmilingface:
"Is chat support available? I recently had a great experience with Pressable, the company that hosts our WP site. I had an issue moving a staging site to production with DNS, and the tech was able to help within a few minutes of chatting back and forth. I provided screenshots and a video of what was happening. Could your reps provide a similar experience?"
4
votes
Piyush Patil
shared this idea
-
Luca Serpietri commented
Hi Team, just adding that this is even more important for Customers on Partner-Led Support as it's a feature available on AWS at the moment
-
AdminAnonymous (Admin, DoiT) commented
Thank you for sharing this idea - this is something we are currently exploring. We will keep you updated on the progress.