18 results found
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Proactive Cloud Service Notifications
(from https://doitintl.slack.com/archives/C010V5SE3T5/p1719243088837389)
A service/feature designed to proactively notify customers about important updates and news related to their specific cloud services: this could include notifications about service advisories (such as deprecations, price or limit changes), breaking changes, training opportunities, and other critical information. The notifications would be filtered based on the services the customer uses and may require customer acknowledgment for important updates, similar to what we have on “Insights” or “Cloud Incidents”.
This could serve as a communication distribution tool for CEP101.8 votes -
Split fixed fee for DCI over multiple, underlying entities in the invoice in case of groups
Could we split the fixed fee for DCI over multiple underlying entities in the invoice? I.e. 3.5K divided by 2 or more related entities within the same group? Phase 2 would then be dividing the fixed fee pro rato based on the actual cloud usage.
Many thanks in advance
4 votes -
Support for Image Attachments in Ava
Please enable the ability to attach and analyze images within Ava, particularly for internal usage with the Archon client where customers often attach documents and screenshots to tickets. Currently, Ava does not support attachments, leading to suboptimal responses when users attempt to get help with image-based content. For example, when users tried to have Ava describe screenshots, it failed to access the attachments, while other LLMs like ChatGPT and Claude handled the same task more effectively.
Given that the LLM backend (gpt-40) already supports image analysis, implementing this feature should be feasible. This capability would significantly improve Ava’s usability, especially…
7 votes -
Chat Support for CREs
Got this question from a customer I think it is good idea to add chat capabilities somehow for our tickets :slightlysmilingface:
"Is chat support available? I recently had a great experience with Pressable, the company that hosts our WP site. I had an issue moving a staging site to production with DNS, and the tech was able to help within a few minutes of chatting back and forth. I provided screenshots and a video of what was happening. Could your reps provide a similar experience?"
4 votes -
Enable Drag & Drop of images / files while opening Support Requests
Enable Drag & Drop of images / files while opening Support Requests, similar to (for example) Gitlab experience
2 votes -
Slack Connect Channel Name
Please make it possible to rename the slack connect channel.
The slack channel for notifications was automatically created and added to our organization as a shared slack connect channel. The name of this channel is just our company name, so it is really hard to see that this channel is actually related to doit
Usually our slack connect channels have the name of both companies so you can immediately see which partner organization the channel belongs to
3 votes -
Single Email Login for Multiple Domains in DoIT Console
Hello Bonjour dear Product Team,
I am reaching out to suggest an enhancement to the DoIT console that would greatly benefit large organisations with multiple BUs, particularly those that have grown through acquisitions.
Issue Summary:
Currently, users must log in separately to each domain within the DoIT console to manage cloud resources and costs. This can be cumbersome for teams that oversee cloud management across various business units within a single company. The need to log out and log back in for each domain creates inefficiencies and complicates the management process.Desired Outcome:
We propose the implementation of a feature…11 votes -
Profile Picture in the support portal
Can we add profile pictures to the portal?
Request to add a picture so everyone can visualize who they are talking to1 vote -
Dynamic metric
adding "COUNT" to the metric so that it generates a value to be used in the formula.
Example/Use-case: Creating an attribution with "Account/Project" with Regex (will automatically pick newly added projects that matches the Regex) and instead of returning the cost it returns the count/number of projects within the attribution.
calculate all costs of production environments,
(100k) and divide them by the amount of environments, (40), so that I get an average cost per environment (2500€). And then display this metric over time2 votes -
Ramp Plan for non resold vendors
Creating Ramp Plans for non resold commitments. We have a direct commitment with Google, and would be great if we can track our progress against the commitment in DoiT.
1 vote -
Enhanced cost savings Insights and effort matrix integration
Hello la Product Team,
It would be very interesting to develop a feature that enables customers to prioritise their cost saving opportunities based on potential financial benefits and to assess these opportunities within an effort matrix for better decision-making alongside the Insight feature.
Feature => Cost savings evaluation tool:
It would be a complementary tool with Insights that allows customers to input data and receive an estimation of the financial benefits from the insights and recommendations provided.
The tool should be able to differentiate between savings, spend reduction, and cost avoidance.
The output should clearly indicate the monetary value associated…7 votes -
Enhanced Multi-org Email Notification Management
Hello Product Team,
I am writing to submit a feature request to address a critical issue we are facing with the management of AWS Root Account email notifications for multiple orgs under our management.
Issue Summary:
Currently, when we onboard subsidiaries and assign dedicated AWS Management Account Root email addresses, all notifications are being directed to the same mailbox. This setup results in important notifications being shared across subsidiaries, leading to potential security and privacy concerns. More context on the issue can be found in the related Zendesk ticket: https://doitintl.zendesk.com/agent/tickets/171678What is expected :
We would like a feature that…7 votes -
Add "Contact an Expert" feature to all Lenses
This is an idea for all lenses
Add a "Contact an <Lens> Expert" button to all Lenses dashboards that would automatically open a CRE ticket with all relevant context.
For example the GKE Lens should have a "Contact a GKE Expert)
This way customers have better experience and quick access to our CRE team2 votes -
Make a wish
"Make a Wish” https://www.linkedin.com/feed/update/urn:li:activity:7242910404618715136/
Make the "Feedback/Idea/Wish" Button more prominent to foster more innovation.
1 vote -
Advanced & Assisted Cloud Forecasts
Customers have requested a tool that would help them to better forecast their costs, based partially on the history (which we already have) with the ability to adjust, such as:
- simulate a cost optimisation across specific workloads / projects / accounts of 10% per month over 3 months.
- simulate deployment of new services at different times in the next year. e.g. we know we'll deploy a thing that costs $10k/month and grow to $20k over a few months.1 vote -
Generate invoices in different date format
Finance teams from various organizations may require a different date format on their invoices than the default one.
Please introduce an option for organizations to select different date formats before an invoice is issued.1 vote -
Ability to rename AWS assets from the DoiT Cloud Navigator
Customer would like to have the ability to rename their AWS assets from the DoiT Cloud Navigator.
They understand that it would technically be easier to edit these directly in each account's AWS Console, but they work in a decentralised fashion with several different teams/companies managing each of these accounts, making it very difficult for them to edit these in practice, so they would like to have the ability to change/rename their AWS assets from the DoiT Cloud Navigator.1 vote -
A "No Project - General Question" in the drop down when making a ticket?
Provide a value in the "project" list when users are requesting support that simply says "No project, general question" or "Project N/A"
1 vote
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